Terms & Conditions
SECURE ONLINE SHOPPING
We believe buying on-line at stylishwear.co.uk is as secure as shopping in our stores. This is because:
All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this using industry standard technology.
The padlock symbol, at the bottom of your browser window confirms this level of encryption. If You click on this, You will see our VeriSign secure certificate, meaning that your data is visible only to Us
1. IN GENERAL
Access to and use of Stylishwear UK’s website, the products and services available through our website are subject to the following terms, conditions and notices. By using our service you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
1.1 Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.
2.1 We are dedicated to protecting the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors to the site to any third parties apart from where it is part of providing a service to you – this includes; arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research or when you have given us your permission to do so.
2.2 CONSENT – We will not provide or sell any of your personal details or any credit card information to third parties (excluding partners from whom you may have linked to our site) without your permission.
2.3 COMMUNICATION & MARKETING – If you have made a purchase from the website we may occasionally update you on our latest products and offers via e-mail. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of our site.
All members have the option to unsubscribe from marketing communications from us. If you do not wish to continue to receive e-mails from us and/or selected third parties you should opt-out clicking on the “unsubscribe” link in any emails which we might send you this will then suspend your e-mail notifications however you can sign up again if you wish to do so.
2.4 COOKIES – If you have registered with the site then your computer will store an identifying cookie which will save you time each time you re-visit the website, by remembering your email address for you. Cookies are small files which are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
2.5 PROTECTING YOUR SECURITY – We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.
2.6 TRANSFERS OF YOUR INFORMATION – The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for the site or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
2.7 DISCLOSURES OF YOUR INFORMATION – We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
- in the event that our business sells or buys any business or assets;
- if our business or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of the site our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
2.8 THIRD PARTY SITES – When shopping with us you may come across links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for. Please check these policies before you submit any personal data to these websites.
2.9 CHECKING YOUR DETAILS – If you wish to verify the details you have submitted to us, you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We recommend that you do not use your browser’s password memory function as this may result in someone accessing your personal information.
You have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We are always happy to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied with the service we offer. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Customer Care team, who will be delighted to answer any questions you may have.
You can contact us on customer service below in the footer.
3.1 You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
- INTELLECTUAL PROPERTIES
4.1 The intellectual property rights in all software and content made available to you on or through this website, remains the property of the business and are protected by copyright laws and treaties. All such rights are reserved by ourselves. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
- TERMS OF SALE
5.1 By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
5.2 Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or for uncontrollable forces which we will not be responsible. Please see our Delivery Charges notice for further information.
5.3 In order to enter a contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
5.4 We retain the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will always be us. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
5.5 OUR CONTRACT – When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
5.6 PRICING AND AVAILABILITY – Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
5.7 PAYMENT – Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
5.8 DISCOUNT CODES – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price items only.
- DISCLAIMER OF LIABILITY
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law the business and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect our businesses liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
- LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any other website that is not owned by you.
This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with us and you should not rely on the existence of such a connection or affiliation. Where we have agreement with manufacturers, we are able to display the images supply by the manufacturer/supplier.
You agree to indemnify, defend and hold harmless our business its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
We have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
- GOVERNING LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of United Kingdom and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of a court in England.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and our business. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of the company.
16.RETURNING UNWANTED ITEMS.
You can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession with the original packaging and tags. Unfortunately, any items which are found to have make-up stains on the garment cannot be exchanged or refunded unless they are faulty. We understand that you may wish to examine the goods as you would when be purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors. Any item that shows signs of use will be returned to the customer. The customer will be liable for paying for the postage for the item to be returned.
Please note that we cannot offer refunds on grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item, you have purchased please contact customer service. Customer is liable to pay for return postage if the customer has changed his/her mind about the item. If we have made a mistake with either the colour or size ie, we have sent the wrong item, we will fully refund the postage and send the right item.
Smart Scooters-These can be expensive to post and therefore we advice customers to be certain they want to be buy. We do not accept returns on scooters except they are faulty or we sent the wrong item.
We often use recorded delivery for majority of our products. We use second class postage for items with value up to £10. If the value of an item is more than £100, we will require a signature on delivery. Unfortunately, items in transit can get damaged through accident. This is out of our control once the goods leave our warehouse/store.
Please inspect any purchase delivered and only sign when satisfied it is not in any way damaged. If the item is damaged, please give it back to the currier so they can return the item. Please message us if this occurs so we can send you a replacement as soon as possible.
Each item with manufacturer warranty will be clearly displayed in the listing. If the listing does not explicitly state it come with a warranty, then the item is not being sold with warranty.
All our watches sold by Stylishwear UK comes with 12 months warranty on the movement except explicitly stated otherwise. You get 12 months movement warranty, if there is a fault with the watch movement, we will repair or replace the watch. Warranty does not cover accidental damage, water damage, condensation, damages of the bracelet, loss of stones, other parts, buttons, discolouration, pins coming loose, normal wear and tear, the battery or the plating/colour. If you need to make a warranty claim, please contact us and we will assist you. Please check your watch when it arrives and come back to us in 48 hours if there is a failure on the outside of the watch or with the bracelet. Our urgent advice is that if you want to adjust the bracelet, this will be done by a reputable jeweller / watch store who has experience with removing links. This is the responsibility of the buyer. Especially for the ceramic bracelets, this must be done by a specialist who has experience with ceramic watches. Once the bracelet is adjusted we are not responsible anymore for failures of the bracelet.
You can always contact us for questions or advice. As we sell the watches brand new in the plastic protection we can’t adjust the bracelet. We cannot be held responsible for any damage caused when adjusting the watch.
Warranty of Smart Scooters cover manufacturer defects. These may contain electronics and therefore inappropriate use can cause it to damage. It that even, we can only advice on how to repair or replace the part. If it is a manufacturer defect, we may accept return or ask you to send to one of our repairs centres for servicing.
- INTERNATIONAL BUYER/ RETURN AND DELIVERY SERVICES
PRICES-The prices shown on our website are inclusive of VAT (or similar sales tax). All Stylishwear UK products are priced in British Pound Sterling (£ GBP). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately, we have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.
In addition, some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters. If the item is seized by destination Customs, we are not liable for the goods and therefore will not refund any or part of the payment. Some products with Lithium Batteries are prohibited from entering some countries. Please verify content of each product before purchasing.
Delivery may be delayed by local customs, unfortunately this is out of our control.
- LOST PARCEL
We will begin Our missing parcels procedure if your Order fails to arrive within 15 days (UK only) and 25 days (International) of dispatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non-arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders.
TRACKING PARCELS- We usually use couriers with tracking numbers for various items. We may add the tracking number either through PayPal, email or text to customers. Customer is responsible for tracking the delivery. You the customer need to ensure either you or someone you have instructed is at delivery address to sign for the delivery. Most couriers will attempt to redeliver the item if you are not at the address to sign for the item. The buyer is responsible for communicating with the delivery company/ courier to pick the parcel. After 2-3 unsuccessful delivery attempts, the courier may return the item to us. In such a case, we will deduct the postage fee it cost us to post from the amount paid and refund the remaining amount.